A managed IT service provider (MSP) is an IT service provider that manages client’s IT systems, usually on a monthly or annual basis. These businesses help their clients with a variety of IT-related tasks, including network administration, data backup, computer repair, and much more. Thanks to outsourcing, businesses can enjoy more streamlined IT environments, access to the latest technology and resources, and cost savings.

As your business grows, so does the complexity of your network and connectivity needs. If you don’t want to end up with a technological mess, you need an IT service provider to manage your IT and partner with you to ensure that your network is secure, reliable, and cost-effective. As your in-house IT staff gets overwhelmed, you can hire a managed IT service provider (MSP) to assist.

The relationship between an IT service provider and its customers is often a complex one, and there are many things that you may expect from an MSP that you may not realize. Here are five things that managed IT service providers do that you may expect them to do but may not realize that these are your expectations.

Plans for Disaster Recovery

If you haven’t ever considered disaster recovery, don’t feel bad: it’s not usually on the radar for small businesses. However, if your business relies on technology, you need to acknowledge the potential nightmares that can happen when things go wrong. You may not know what to do if your data center were to take in water, if your servers were to be hit with a virus, or if a flood wiped out your servers in your office. Even if you have a good IT team, you need to have a plan in place in case your IT team can’t get to work.

Daily Backups and Cloud Services

Whether you want to protect your data from the dangers of natural disasters such as flooding or fires or the more common dangers of theft or accidental deletion, data backups are a must. For the most part, managed IT service providers offer the same types of backups. However, some take a slightly different approach. For example, while some may simply backup your data to an internal or external hard drive, others store data in the cloud. While both provide adequate protection, it’s worth taking a closer look at the benefits of both services.

Availability

Hiring a managed IT services provider can provide many benefits, from reduced management overhead to receiving regular security updates. Still, there are also a number of pitfalls that you need to watch out for. One of the most common mistakes businesses make when hiring these types of vendors is assuming that they will always be available to help when you need them, and although it may be difficult to find a provider who is able to do this, it’s not exactly impossible. So, when you’re looking for a Managed IT Service Provider, make sure that this provider is able to accommodate whenever you need them and should be available for you.

Fast Response Time and Fast Service

The technology sector is one of the fastest-growing industries in the world. That growth is driven by a number of factors, including rapid advances in electronics and computing capabilities and the ongoing need for large businesses to lower costs, improve security, and increase ROI.

This means that the need for Managed IT Service Providers (MISPs) is also on the rise. A managed IT service provider is a company that can offer clients a number of services, including network security, cloud computing, outsourcing, and computer support. For many businesses, they can be instrumental in keeping their operations running smoothly day after day. Two of the most important characteristics for a managed IT service provider are their response time and the quality of their customer service.

It is a fact that some managed IT service providers are slow, and that is why their clients are unhappy. Clients don’t want to wait for hours before their issue is solved. Some managed IT service providers have a response time of up to 48 hours. But if you are a managed IT service provider that does not want to lose your clients, you should have a response time of under 30 minutes.